FAQs

Frequently Asked Questions

Sizing

How do I know what size to order?
Every product page has a Size guide link next to the size selector. It gives bust, waist and hip measurements for XS through XXL in inches or centimetres, plus how to measure yourself properly. Sizing is the single most common reason a dress goes back, so it is worth two minutes with a tape measure.

I'm between two sizes. Which should I take?
The larger one. Our knitwear and bodycon styles are cut close, so sizing up is the safer choice in those.

Shipping

What does shipping cost?
Orders of $125 or more ship free. Under that it is a flat $6.95, no matter how many items are in your order.

How long will my order take?
We process orders in 1–2 business days. Items from our US warehouse then arrive in 3–5 business days; items from our overseas partner take 7–10. Most orders land within 8 business days.

Why did my order arrive in two parcels?
Because pieces ship from whichever warehouse holds them. You are never charged twice for shipping.

Do you ship outside the US?
Not yet.

Returns and exchanges

What if it doesn't fit?
Exchanges are free. Email us within 30 days of delivery and we will send a prepaid label and ship your replacement as soon as the original is scanned by the carrier — you won't wait for it to reach us.

What if I just want my money back?
Refunds are available for 30 days and carry a flat $8.95 return shipping fee, deducted from the refund. That is our carrier cost, not a penalty.

Is anything non-returnable?
For hygiene reasons: shapewear, bodysuits, intimates, hosiery, swimwear, earrings and hair accessories. Items discounted more than 40% are also final sale and labelled clearly before you buy.

Full detail is in our Return & Exchange Policy.

Orders and payment

Can I change or cancel my order?
Email us within 12 hours and we will cancel it for a full refund. After that it is with our fulfilment partner and has to be handled as a return.

How do I track my order?
You will get a tracking number by email when it ships. If tracking hasn't moved in 5 business days, email us and we will chase the carrier.

Still stuck?

Email support@dresstraditions.com. A real person reads it and replies within one business day.