Return & Exchange Policy

Effective 18 September 2026. This policy replaces the version dated 1 January 2025.

We want you in something you love. If a piece isn't right, here's exactly how we'll sort it out — and what it costs you, stated plainly up front.

The short version

Exchanges are free. Wrong size or colour? We cover return shipping both ways, once per order.
Refunds carry a $8.95 return shipping fee, deducted from your refund.
You have 30 days from delivery to start either one.
Final sale items cannot be returned — they're marked clearly on the product page before you buy.

Free size & colour exchanges

Fit is the reason most dresses go back, so we've made that the easy path. Request an exchange within 30 days of delivery and we'll email you a prepaid return label at no charge. Your replacement ships as soon as the original is scanned by the carrier — you won't wait for it to reach us.

One free exchange per order. A second exchange on the same order is treated as a refund under the terms below.

Refunds

Prefer your money back? Start a refund within 30 days of delivery. We'll issue a prepaid label and deduct a flat $8.95 return shipping fee from your refund — this is our actual carrier cost, not a penalty. Original shipping charges are not refunded.

Refunds are issued to your original payment method within 5 business days of the returned item arriving at our facility. Depending on your bank, it may take another 3–5 days to appear.

Condition

Items must come back unworn and unwashed, with original tags attached and any hygiene liner intact. We inspect every return. Items showing wear, alteration, makeup or odour will be returned to you and no refund issued.

For hygiene reasons, the following are final sale and cannot be returned or exchanged: shapewear, bodysuits, intimates, hosiery, swimwear, earrings, and hair accessories.

Final sale items

Anything marked Final Sale on its product page — clearance, doorbusters, and items discounted more than 40% — cannot be returned or exchanged. The label appears on the product page, in your cart, and on your receipt, so you'll never find out after the fact.

If we got it wrong

Damaged, defective, or simply not what you ordered? That's on us. Email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund including all shipping — no fee, no return required in most cases. You keep the original item unless we ask for it back.

Orders that haven't shipped

Email us within 12 hours of ordering and we'll cancel for a full refund. After that, the order is with our fulfilment partner and has to be handled as a return once it arrives.

Delivery timing

Most orders arrive within 5–8 business days. Items shipping from our domestic warehouse usually arrive in 3–5. A delayed delivery isn't grounds for a fee-free refund unless it exceeds 30 days from order, at which point we'll refund in full on request.

How to start

Email support@dresstraditions.com with:

Your order number (on your confirmation email)
Whether you want an exchange or a refund
For exchanges, the size and colour you'd like instead

We reply within one business day with your prepaid label and instructions.

Questions

Email support@dresstraditions.com. A real person reads it.